When to call 911
9-1-1 is to be used only in emergencies - when the immediate response of law enforcement, fire services and/or emergency medical services are needed.
Some examples of when to call 9-1-1include:
When you see fire and/or smoke
When you or someone with you is in danger
When you see a crime in progress or a crime that has just occurred
When you believe an ambulance is needed because someone is injured or ill
When someone is trying to gain access to your residence
When someone suspicious is prowling around your house or neighbor's residence
When NOT to call 911
Some examples of when not to call 9-1-1:
Requests for weather reports or road conditions
To report utility problems, such as power outages, phone and water repairs
To ask for directions and/or road names
General information requests pertaining to police reports or correctional facilities
Keys locked in vehicles (unless someone is trapped inside the vehicle)
Requests for taxi service
Requests for an ambulance for the purpose of a non-emergency routine transport
Inquiries involving parade times, Halloween trick or treat times, business closing times during holidays, etc.
Remember - 9-1-1 is to be used for emergencies ONLY.
For non-emergency police, fire or medical requests, dial (860) 528-4401.
For other non-emergencies, consult your telephone directory for the appropriate phone number for the agency you are trying to contact. If you do not have a telephone directory, dial 4-1-1 for directory assistance.
| 
